You can return a product within 30 days of receiving your order unless it is mentioned separately for a specific product a longer or shorter period.

Follow the steps below to return your product:

1 - Send us an email at support@kawsarbeauty.com and let us know that you would like to return your order or part of it.
Wait for a response from our customer service team to confirm whether we can accept the return.

Once your return is approved, follow the steps below:

Send your return shipment to:
Cool Trends BV
Alzettestraat 70
1946 SG Beverwijk
The Netherlands

How many days do I have to return an item?
You can return items within 30 days. After we receive the returned product, you will receive your refund within 7–10 days.

Return shipping costs are at your own expense, unless the product is defective. In that case, we will reimburse the return shipping and may offer a replacement or a full refund.

Please note: Return shipping costs are at your own expense.

Do I have to pay for return shipping myself?
Yes, return shipping is at your own expense. We aim to minimize environmental impact. By covering return shipping, customers become more mindful of their purchases, which leads to fewer shipments.

Can I return multiple orders in one package?
Absolutely! In the spirit of sustainability, you can return items from multiple orders in one parcel.

You must register both order numbers by sending an email to support@kawsarbeauty.com.

Unfortunately, we cannot accept returns for products that meet one or more of the following conditions:
– Sealed products. If the seal has been broken, these items cannot be returned.
– Products made to customer specifications (custom orders); those that have a clearly personal character or cannot be returned due to their nature.
– Products that have been used and damaged by the customer.
– Products in the "Beauty" category, such as creams, serums, etc., cannot be returned due to hygiene regulations—unless the product is still in its original, sealed packaging.

2. Shipping the Return:

With our return label: Print the return label, including the return form.

No printer? No problem! You can also return without printing. Instead of the return form, place the packing slip back in the package.

The digital return label can be scanned from your phone at a PostNL or DHL location. They will print a new shipping label for you.

Arrange it yourself:
You may also choose to handle the return through another carrier. Please note that return costs may be higher (typically €7.95 or more).

Always keep the Track & Trace code of your shipment.

3. Packaging the Return items:

Place the product in its original packaging. The product must be returned unopened, unused, and undamaged, including all original labels and seals.

Make sure to pack the item securely—please note that we are not responsible for any damage incurred during the return shipment.

How long does it take for the refund to get money back?

Once we have received the products, checked them and confirmed that they have not been opened or even opened for some products but meet the return policy, a full refund without the shipping costs will be issued to the original payment method. All customers must contact us after returning the package and provide us with tracking information so that we can process the refund. Please note that most financial institutions take an average of 5-10 business days to process the refund.

Read more about our full return policy on this page.

Shipping Costs
Shipping within the Netherlands and Belgium is free for orders over €50! 🚚✨

Shipping costs for other European countries, the UK, USA, and Canada are calculated and displayed at checkout based on the shipping option you select. We offer various options so you can receive your order within a timeframe that suits your needs and budget. Delivery times sometimes depend on the method you choose at checkout.

Delivery Times
We ship orders Monday through Friday. Orders placed after 6:00 PM CET will be shipped the next business day. Orders placed on weekends will be shipped on Monday.

Delivery times depend on your location and product availability. We strive to deliver orders as quickly as possible and process orders within 24 hours of being placed.

Netherlands & Belgium:
If you place an order before 6:00 PM, it is usually processed the same day, and you can expect delivery within 1–2 days. In rare cases, delays may occur due to the carrier, but you will be kept informed throughout the process.

Germany and Luxembourg:
1–3 business days

Other European countries:
2–5 business days

United States and Canada:
5–10 business days

During certain seasons and sale periods, delivery times may be longer due to carrier congestion, for example, around the holidays. Although this is beyond our control and we are not responsible, we do our best to ensure timely delivery. We appreciate your understanding.

Read more about Shipping and Delivery Times here.

You can cancel your order within 60 minutes after placing it, provided it has not yet been shipped. Please contact us immediately at support@kawsarbeauty.com. Clearly mention your order number in the email.

After this period, cancellation is unfortunately no longer possible because the processing has already started. Therefore, please check your order carefully before completing it.

Package already shipped?
If your order is already on its way, you can return the product within the return period after receipt. Please note: return shipping costs are at your own expense unless otherwise agreed.

We support iDeal, Bancontact, PayPal, Klarna, Mastercard, VISA, and more.

You can select these payment methods at checkout.

Are my payment details secure?
We take the security of your payment information very seriously. We use secure connections and encryption to protect your data.

How can I use my discount code?
You can enter a discount code during checkout. The discount amount will be automatically deducted before you complete your payment.

Do you offer discounts?
Yes, definitely! By signing up for our newsletter, you usually receive a discount code. We also offer discounts when purchasing multiple items, depending on the promotion.

At the bottom of most of our products you will find frequently asked questions about that specific product.

Yes, some of our products come with a warranty. Please read the product descriptions to see if the product is covered by the warranty.

You can find the link to our privacy policy at the bottom of the website. You can read the full policy there.

My package wasn’t delivered?

It’s possible that the package was delivered to your neighbors without it showing on the Track & Trace.

If they don’t have the package, please contact support@kawsarbeauty.com

Did you receive a damaged item or have a complaint about your order?

It can happen that an item gets damaged during transport by the carrier. If you have received a damaged or defective item, please contact our customer service within 2 to 4 days after receiving your order. Make sure to describe the issue as clearly as possible so we can quickly provide an appropriate solution.

Please note: Reports of damaged items made after this period unfortunately cannot be processed.